Design Director – User Experience
New York, Portland, Washington, DC, Remote


Posted August 20, 2021

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Gallagher & Associates (G&A) is an internationally recognized interdisciplinary design studio with offices in Washington, D.C., New York, Portland and Singapore. For over 20 years, we bring transformative experiences to life.

As a Design Director on the User Experience team, you will be a key project leader, helping teams deliver projects from concept to completion. You will manage or direct production of UX deliverables for all aspects of large multimedia exhibit projects. You’ll also plan and direct the activities of the UX team to maintain the company’s standards of creative excellence, timeliness and profitability while achieving our clients’ goals. You will report to a Creative Director.


  • Create a culture of ambition and creative courage. You will work with your CD to create an environment where designers and clients find the courage to do groundbreaking work.
  • Create a culture of respect and candor. You will model and evangelize best practices for reviewing creative work and providing feedback.
  • Build appreciation for Human-Centered Design and User Experience Practice across the firm. You will be an evangelist, resource, and resident expert on User Experience across the firm. You will help colleagues in other areas of expertise appreciate and plug in to the UX process.
  • Model effective communication & presentation. You will make client presentations that win business and sell ideas.You will persuade our clients’ hearts as well as their heads. You will coach your teams to find their own persuasive presentation styles and empower them to be world-class communicators of creative ideas.
    • Lead projects from concept to completion. You will be a hands-on leader who motivates teams to create cutting-edge work across the physical and digital realms. You will collaborate with project managers to ensure projects meet project objectives, budget, and schedule. You will manage the UX design and production schedule.
    • Be a trusted partner to your clients. You will be a key point of contact for senior clients. You will partner with project managers to earn client trust and practice strong client management. 
    • Coach and mentor a team of mid-level reports. You will model modern best-practices people management to make sure your reports are on track with their goals, career development, and professional growth.
    • Create a culture of ownership and autonomy. You will manage by developing high-functioning autonomous teams that you can trust. You will set goals and allow your teams the space to achieve them. You will be a servant leader to your teams and coach them to be the same to one another.
    • Create demand for top talent. You will collaborate with your CD to attract, recruit, and retain top talent.
  • Model G&A’s values. You will be an ambassador for G&A’s values both in and outside the company.

Benefits Include:

Competitive Salary, Vacation, Sick and Personal Holiday, Company Paid Holidays, Flexible Spending Accounts (FSA), Employee Referral Bonus Program, Medical & Dental Plan, Summer Fridays and more…



It is an exciting time to join G&A and we have the core values to prove it — Excellence, Impact, Integrity & Balance shape our future and are designed and defined to help our team understand the link between strategy and relationship building. These values explain how the day-to-day translates into supporting aligned efforts and goals across the board. Join us as we continue to develop our future together, to fit our style and your success!



We will synthesize the digital and physical worlds in innovative ways like no one else.



We integrate our diverse capabilities in order to deliver unrivaled experiences. 


OUR VALUES & WAYS OF WORKING @ the Director Level:



We are committed to creating our best work:

  • Build consensus while inspiring a ‘think outside the box’ mentality  
  • Give clear direction for team and cross-functional collaboration
  • Motivate and empower team members to work together interactively 
  • In shaping working teams, ensure we are all balancing respect for tradition and G&A’s legacy with an imperative to innovate and continuously raise the bar on the quality of our work


We create a culture of curiosity and learning:

  • Foster an environment in which team members feel safe taking risks
  • Encourage others to ‘think outside the box’ by stepping outside the box yourself from time-to-time
  • Be the team coach for new ideas; help team members turn ideas into action
  • Celebrate short-term wins as progress toward achieving long-term goals


Always be proactive:

  • Be clear about internal and external expectations
  • Conduct team meetings at the right time (when you must collaborate)


We are true ambassadors:

  • Ensure positive impact with clients; set the team up for success 




We are locally and globally conscious:

  • Say no to plastic and use less paper around the office
  • Bring a new perspective to our clients – think sustainability where it counts


Inclusion brings us together:

  • Ensure team work is aligned to client and company mission, vision and priorities; refine as necessary
  • Create team innovation time to come up with new ideas and projects 




Trust and respect is a must:

  • Provide an inclusive environment in which others can talk and act without fear or repercussion 
  • Lead with transparency 
  • Constructively influence others 


We have open lines of communication:

  • Expose team members to opportunities for interacting with others, especially leadership
  • Maintain an “open door” for your team’s questions, concerns, escalations, etc.




Adaptability is key:

  • Be a great leader, absorb frustration, don’t propel it
  • Stay abreast of company and industry trends
  • Anticipate change and manage resistance; communicate the rationale for the change, explain the ‘why’ and the ‘what’
  • Demonstrate and facilitate innovative change


Work-Life blend for success:

  • Hold regular team conversations and celebrations 


To Apply

Please send resume and digital portfolio as a PDF file to [email protected]





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